We're happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
Placing an order is simple! Browse our collection, select your desired items, choose your size and color, then click "Add to Cart." Once you're ready to checkout, click the shopping cart icon, review your items, and proceed to checkout. Enter your shipping information, select your payment method, and confirm your order. You'll receive an order confirmation email shortly after.
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through Shopify's encrypted payment system to protect your financial information.
You can modify or cancel your order within 1 hour of placing it by contacting our customer service team immediately. After this window, orders enter our fulfillment process and cannot be changed. If you need to make changes after this time, you can return or exchange items once you receive them according to our return policy.
Payment declines can occur for several reasons: insufficient funds, incorrect billing information, expired card, or your bank's fraud protection. Please verify your billing address matches your card statement, check your card details, and ensure you have sufficient funds. If the problem persists, contact your bank or try an alternative payment method.
Currently, we do not offer cash on delivery. We accept online payments only through our secure checkout system. This allows us to process and ship orders quickly while maintaining the security of all transactions.
Yes, we ship worldwide from our location in France! We offer fast shipping within the EU (no customs fees) and ship to most countries globally. International shipping rates and delivery times vary by destination. During checkout, enter your address to see available shipping options and costs for your location. Please note that orders outside the EU may be subject to customs duties and taxes, which are the customer's responsibility.
• France & EU Countries (including UK): 3-7 business days
• North America: 5-10 business days
• Asia: 7-14 business days
• Australia/New Zealand: 10-15 business days
• Processing Time: 1-2 business days before shipment
Orders placed before 2 PM CET Monday-Friday are typically processed the same day.
Once your order ships, you'll receive a tracking number via email. You can also log into your account on our website and view your order status in the "My Orders" section. Click on any order to see detailed tracking information and estimated delivery dates.
We often run free shipping promotions, so sign up for our newsletter to stay updated on current offers!
If your package is significantly delayed or marked as delivered but you haven't received it, contact us within 7 days. We'll work with the shipping carrier to locate your package. For lost packages, we'll either resend your order or provide a full refund. We recommend checking with neighbors and your building's front desk, as packages are sometimes left in secure locations.
We offer a 10-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. We provide a free return shipping label for all returns. For exchanges, customers are responsible for the shipping cost of the new item being sent out. Returns for exchanges or store credit are processed with no additional fee, otherwise, it incurs a €4.99 processing fee (deducted from your refund).
Log into your account, go to "My Orders," and click "Return Items" next to your order. Select the items you'd like to return, choose your reason, and indicate if you want a refund, exchange, or store credit. Print the prepaid return label and send the items back in their original packaging. You can also contact our customer service team for assistance.
Once we receive your returned items (typically 5-7 business days after you ship them), we'll process your return within 2-3 business days. Refunds to your original payment method take an additional 3-5 business days to appear in your account. Store credit and exchanges are processed faster, usually within 24 hours of receiving your return.
Yes, sale items can be returned following the same 10-day return policy. However, sale items are eligible for store credit or exchange only - no cash refunds. Final sale items (marked as such at checkout) cannot be returned or exchanged.
Absolutely! When initiating your return, select "Exchange" and choose your preferred size or color. We'll send your replacement item once we receive your return. Please note that customers are responsible for the shipping cost of the new item being sent out (standard shipping rates apply). If the new item costs more than the original, you'll pay the price difference along with shipping. If it costs less, you'll receive store credit for the difference.
Most of our clothing is available in sizes 48 to 52. Each product page includes specific measurements and sizing information for that particular item. We recommend checking the size details on the product page before ordering, as measurements may vary slightly between different styles.
Yes! Size information is available on each product page. Our standard size range is 48-52, and you'll find specific measurements for each item in the product description. If you need additional sizing assistance, our customer service team is here to help.
If you're between sizes, we generally recommend sizing up for a more comfortable fit. Check the product description for fit notes and customer reviews, which often mention sizing. Our customer service team is happy to provide personalized sizing advice - just reach out!
Our clothing generally runs true to size within our 48-52 size range. However, fit can vary by style - some pieces are designed to be fitted while others are meant to be relaxed or oversized. We always include fit information in product descriptions and encourage reading customer reviews for real-world fit feedback.
Absolutely! Our customer service team is trained to help with sizing questions. Contact us via email about the items you're considering. We can provide personalized size recommendations to help ensure the best fit. We'd rather help you get it right the first time!
Most of our clothing is made from quality polyester or cotton. Each product page lists the exact fabric composition and care instructions for that specific item. We select materials that provide comfort and durability.
Yes, ethical production is a core value of our brand. We partner with certified factories that ensure fair wages, safe working conditions, and environmental responsibility. Our supply chain is regularly audited, and we're committed to transparency about our manufacturing processes.
Care instructions are included on each product page and on the care label inside each garment. Generally, we recommend washing in cold water, using mild detergent, and following the specific care guidelines for your item. Proper care will help your clothes last longer and maintain their appearance.
Popular items are typically restocked, but timing varies based on production schedules and seasonal collections. Some limited edition or seasonal items may not be restocked. We recommend signing up for restock notifications on sold-out items you're interested in.
Yes! On any sold-out product page, you'll see a "Notify When Available" button. Enter your email address, and we'll automatically notify you when the item is back in stock. You can also follow us on social media for restocking announcements and new arrivals.
You can check out as a guest, but creating an account offers many benefits: faster checkout, order tracking, easy returns, exclusive member discounts, early access to sales, and a wishlist feature. Creating an account takes just a minute and makes future shopping much more convenient.
Click "Sign In" at the top of our website, then click "Forgot Password?" Enter the email address associated with your account, and we'll send you a reset link. Follow the instructions in the email to create a new password. If you don't receive the email within a few minutes, check your spam folder.
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Our website is PCI DSS compliant, and we never store your complete credit card information. We have strict privacy policies and never sell or share your personal information with third parties for marketing purposes.
To unsubscribe from emails, click the "Unsubscribe" link at the bottom of any promotional email. You can also log into your account and adjust your communication preferences. For SMS, reply STOP to any text message. Note that unsubscribing may take up to 48 hours to take effect, and you'll still receive important order-related communications.
Our headquarters and design studio are located in France. While we're proudly based here, we serve customers worldwide and work with ethical manufacturing partners globally to bring you the highest quality clothing at accessible prices. Shipping within the EU is particularly fast with no additional customs fees for our European customers.
We combine timeless style with sustainable practices and ethical production. Our focus is on creating versatile, high-quality pieces that form the foundation of a conscious wardrobe. We believe fashion should be accessible, sustainable, and empowering - not fast or disposable. Every piece is designed to be loved and worn for years to come.
We love partnering with content creators who align with our values of sustainability and conscious fashion. If you're interested in collaborating, please email us at support@789.style with your media kit, audience demographics, and why you'd like to work with us. We look for authentic partnerships that benefit both our community and yours.
Our brand ambassador program is for passionate customers who genuinely love our brand and want to share it with their community. Ambassadors receive exclusive discounts, early access to new collections, and commission on sales. Apply through our website under "Brand Ambassadors" or email us at support@789.style.
Sustainability is at the heart of everything we do. We use eco-friendly materials, work with ethical manufacturers, minimize packaging waste, and are carbon-neutral for shipping. We're constantly working to reduce our environmental impact and are transparent about our journey. Visit our "Sustainability" page to learn more about our commitments and progress.
We aim to respond to all inquiries within 24 hours, though most are answered much faster during business hours.
During peak seasons (holidays, major sales), response times may be slightly longer, but we always work to help you as quickly as possible.
We don't currently offer live chat support, but we're working on adding this feature soon! In the meantime, email is the best way to reach us. We respond to all inquiries as quickly as possible and are happy to help with orders, sizing questions, and any other concerns you may have.
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