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We offer a 10-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. We provide a free return shipping label for all returns. For exchanges, customers are responsible for the shipping cost of the new item being sent out. Returns for exchanges or store credit are processed with no additional fee, otherwise, it incurs a €4.99 processing fee (deducted from your refund).
To start a return, you can contact us at support@789.style. Please note that returns will need to be sent to the following address: 8-10 rue de la Haie Coq, lot 152, Aubervilliers, 93300
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@789.style.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Sale items and final sale
Sale items can be returned under the same 10-day return policy. However, sale items are only eligible for store credit or exchange and are not eligible for cash refunds. Final sale items (marked as such at checkout) cannot be returned or exchanged.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 10 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 10 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once we receive your returned items (typically 5-7 business days after you ship them), we'll process your return within 2-3 business days. Refunds to your original payment method take an additional 3-5 business days to appear in your account. Store credit and exchanges are processed faster, usually within 24 hours of receiving your return.
